If you are managing many properties you will inevitably have many tenants contacting you regarding maintenance issues at their property.
How are they contacting you currently?
The phone generally is the first port of call when tenants are looking to get in touch but there are some issues with receiving all your tenant requests this way.
I have come across more and more agents that receive work order requests through WhatsApp. There are some pros and cons to communicating with tenants in this way.
This is a much more effective way of getting your tenants to log issues, here are some tips to improving this even further:
This will hopefully reduce the back and forth of emails and then you can simply forward this to the landlord or contractor.
This is will help you identify it straight away and deal with request without emailing tenant back.
They will then have faith in the email request process and won’t need to follow up with a call, they will then email requests again in the future.
Use a shared email address (e.g [email protected])
This will allow any of the team members to pick this request up, important to mark it as actioned too to reduce double jobbing.
An even better way to capture maintenance requests is through online forms. This allows your tenants to fill in their info easily and for you to control the information requested, for example:
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